Booking & Cancellation Policy
Transparent explanations of how airline fare rules, hotel cancellation schedules, and supplier refund policies apply to your bookings.
Cancellation & Refund Framework
Last updated: October 2026
1. Flight Tickets Cancellation & Reissue
Scheduled airline tickets are issued subject to the ticketing airline’s published tariff conditions. Non-refundable promotional fares cannot be refunded once issued. Reissuance, date change fees, and cancellation penalties are determined strictly by the carrier. Travel Forever charges a modest administrative fee for processing changes on your behalf.
2. Hotel & Accommodation Bookings
Hotel cancellation rules depend on the room rate selected. Refundable bookings cancelled prior to the supplier's stated deadline are eligible for refund minus administrative processing. Non-refundable promotional or peak-season rates (e.g. Ramadan or New Year) are entirely non-refundable.
3. Umrah Package Cancellations
Umrah package components involve third-party suppliers in Saudi Arabia including hotel BRNs, Nusuk permits, and ground transport vouchers. Once visa application fees or non-refundable hotel rooms in Makkah/Madinah are contracted, those supplier portions cannot be refunded under Saudi Ministry regulations.
4. Refund Processing Timelines
Eligible refunds are processed once the funds have been returned to Travel Forever by the airline or hotel consolidator. GDS airline ticket refunds typically take 15 to 45 banking days depending on the airline’s billing and settlement plan (BSP).